Welcome to Happy Meow!
These terms and conditions define the terms and regulations for the use of Happy Meow's website.
IDENTIFICATION DATA
In compliance with Article 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE), we hereby inform you of the following legal points:
The company that owns this website is called LTE, LDA. Registered with the following data:
Domain Holder: LTE, LDA
Comapany headquarters: Largo dos Combatentes da Grande Guerra nº26, 2080-038, Almeirim
E-mail address: geral@gatofeliz.pt
Tax Number: NIPC 513858636
The scope relies on providing animal products advertised electronically via our Online Shop web address - http://www.gatofeliz.pt - under the terms and conditions here described, as well as providing information about inumerous products and/or services.
www.gatofeliz.pt owns a warehouse outside its head office in Almeirim, located at Estrada Nacional 118, Km 62 Porto do Sabugueiro, 2125-345 Muge.
For any clarification regarding the general conditions of use, the user can always contact www.gatofeliz.pt via the following means:
- Email: geral@gatofeliz.pt
- Telephone: +351 937 127 394 (Monday to Friday, 9:00 a.m. to 6:30 p.m.). National mobile network call.
LTE, LDA reserves the right to change the conditions without prior notice, with the user being subject to the current terms and conditions on the date of use, and its use means that it agrees and consents to our terms and conditions for Copyright and Related Rights and Industrial Property Rights. Furthermore, all the elements that compose Happy Meow (such as brands, logos, photographs, images, illustrations, texts, video clips, etc.) are the exclusive property of Happy Meow or its authorised suppliers/partners who have authorised its publication and for that reason they are the only entities authorised to use the Intellectual Property Rights and associated personality rights. Happy Meow does not provide any licence or any right to the user other than to access the site.
By using the service provided on our website, the user guarantees that his/her age is 18 (eighteen) or above. Users under this age must be authorised by their legal representatives.
SCOPE OF APPLICATION
These general conditions of use and contracting of our products apply to users of our website, in the context of any operations and transactions of a commercial or other nature carried out through our website, in national territory.
USE AND PRIVACY OF PERSONAL DATA
Personal data provided voluntarily by users when registering and purchasing products from our shop are for the exclusive use of LTE, LDA and will not be disclosed to third parties without the consent of the owner.
LTE, LDA assures to the owners of the personal data collected, not only the right to access, rectify and erase data but also the right to restrict the processing and portability. Therefore, the data owner simply needs to access the registration field to make the alterations they believe necessary, or contact LTE, LDA directly through the contacts provided on our website.
For the purposes of accessing the personal account, the user must guarantee the security of their data and not share the information with third parties, in order to assure that unrelated parties do not use it.
ONLINE SHOP
PRODUCTS
LTE, LDA strictly follows the necessary procedures to ensure that all details, descriptions and prices of the products presented on the website www.gatofeliz.pt comply with legal requirements. However, situations may occur where product information, including pricing and promotional campaigns were not been correctly published. In these cases, LTE, LDA reserves the right to not process orders with these products. If the customer orders any of these products, Customer Service will be in contact by informing the customer that is not possible to proceed with the order.
IMAGE
Product images are merely illustrative. The color of the product may vary according to the electronic device used while navigating the website.
STOCK-OFF PRODUCTS
If there is a stock break regarding the product of the stock-off category, when preparing the order, the customer will be contacted by telephone or via email in order to guarantee the partial delivery of the order or even the cancellation.
If there is a stock break in the stock-off category product, when the order is prepared, the customer will be contacted by telephone or via e-mail, in order to guarantee the partial delivery of the order or the cancellation of the same.
In this situation, and if the customer has already made the payment of the order in full, LTE, LDA presents several solutions:
a) Refund;
b) replacement by another product within the same pricee or by the product itself, without being in stock-off;
c) Credit note for next order;
ORDER PROCESSING
All orders of products available in stock and settled will be processed and shipped between 1 to 5 business days after the order date. This condition is not applicable: in products only available by order; in case of momentary stock failure; in festive and/ or promotional periods (example: Christmas, Black Week/ Friday, among others); in periods during State of Emergency; or in case of problems with carriers.
In the event of unavailability of the ordered product, LTE shall inform the customer within 1 to 5 working days and the customer may choose one of the following solutions:
a) Wait for the replacement of the missing product.
b) Replace the missing product for an equivalent product.
c) Put the value of the product in a credit note (so that the customer can use in a future purchase).
d) Refund (if payment has already been made).
e) Cancel the order.
A product out of stock is replaced between 2 to 10 working days, except when the product is sold out at the supplier or has been discontinued. When a product is replaced after rupture of the supplier, it is not possible to guarantee the same price as when the order was made. If the value of the product increases, the customer decides whether to pay the difference or receive a refund of the amount already paid. If the product is discontinued by the supplier, LTE, LDA will present the consumer with the option to exchange the product for another available one or receive the refund of the amount paid.
When the customer chooses to replace the product which is out of stock for a product available in stock, if this product has a higher price, the additional costs are borne by the customer, who will be informed of the price by LTE, LDA. If the replaced product has a price lower than the amount paid by the customer, this amount is refunded by LTE, or ir order facilitate the process, it can stay in a credit note for a future order, if that is the intention of the customer.
If the customer chooses to return the value of the product out of stock, in any of the cases mentioned above, LTE will refund the customer within 10 working days from the date of the return request or the date of identification of the bank account in order to transfer of the amount.
When the customer, after placing the order online or by phone and requests to LTE to make an alteration to the order (add or remove a product, add a discount voucher, etc.), this alteration will only be sucessful if approved by LTE.
ORDER SHIPMENT
Orders can be partially shipped and can be delivered in separate packages. The time for dispatch of the different parcels of an order shall not exceed 5 working days, except for special cases agreed with the customer or situations referred in Terms and Conditions.
Orders have a delivery cost (shipping expenses) which are calculated according to various factors such as: delivery address, weight of the order, among others. For more information, please check shipping conditions.
When receiving the order, the customer must check if it has any visible defect or anomaly. If so, and if it is impossible to register such anomaly on the courier’s guide, the customer must immediately notify www.gatofeliz.pt by email and report the situation, so that it can be forwarded to the carrier.
In case of re-delivery, by subsequent alteration of delivery address by the customer or absence of the customer at the address indicated, the amount of re-delivery will be charged when delivered.
ORDER CANCELLATION
LTE, Lda. reserves the right to cancel the order if the payment has not been made nor the payment receipt sent within 72 hours of the order.
The user may cancel the online order placed on the site at any time until its delivery and has the right to a full refund of the amount paid.
PAYMENT METHODS
Methods of payment accepted:
- MB Way;
- ATM payment reference;
- Visa/Mastercard cards;
- Paypal;
- Bank transfer;
You can check all the details regarding the methods of payment on the "methods of payment" page.
The customer receives the invoice on the packaging of the order and it is also possible to request it in digital format through the email: geral@gatofeliz.pt.
The prices shown include the actual VAT legal values. To the price of the products ordered may be added a shipping fee. In such cases, the shipping amount will be presented at the time before the order is completed, as described on the "shipping conditions" page. If the payment methods available to the customer result in fees or fares unrelated to the goods and products purchased online (such as payment fees), LTE, Lda is not responsible for the refund of any amounts inherent therein in case of returning of the order.
EXCHANGES AND RETURNS
LTE, Lda is comitted to provide quality products and services. If, for any reason, the customer is not satisfied with a particular item purchased on www.gatofeliz.pt, the following options are available:
Exchanges/Returns
The customer may exchange/return any item, except:
- Customized products.
- Food products in the category "Stock Off".
- Food products with an expiricy date of less than 1 month on the date on which the exchange/return request is made by the customer.
- Gift Cards.
- Articles whose nature does not allow exchanges/returns (for hygiene, safety, manufacturer’s recommendations, etc.).
The customer has a maximum period of 14 days after placing the order to submit the exchange/ return request. This request can be made by the customer or a third person for him indicated to represent him, except the carrier. To begin the exchange/ return process, the customer must send an email to geral@gatofeliz.pt indicating the order number, the date of when the order was placed and the reference of the product(s) to exchange/ return.
The exchange/ return request will be accepted by LTE, Lda. Provided that the returned article(s) is intact, has not been used and preserves the original packaging with the respective(s) label(s). If it has been purchased during a promotional campaign in which the customer has benefited from an offer, the same offer will have to be returned along with the product (s) that the costumer intends to exchange/ return. LTE, Lda reserves the right to evaluate the state of the packaging and the articles before deciding whether it is possible to exchange/return the items.
After the indication of LTE, Lda's customer support, the customer must send the article(s) in the original packaging of transport or other alternative that ensures the proper conservation of the product.
Shipping costs are charged to the customer, who may send the article(s) through a carrier of choice to the following address:
LTE,Lda.
Estrada Nacional 118, Km 62 Porto do Sabugueiro, 2125-365 Muge
The exchange/ return request will be accepted by LTE, Lda. Provided that the returned article(s) is intact, has not been used and preserves the original packaging with the respective(s) label(s). If it has been purchased during a promotional campaign in which the customer has benefited from an offer, the same offer will have to be returned along with the product (s) that the costumer intends to exchange/ return.
LTE, Lda reserves the right to evaluate the state of the packaging and the articles before deciding whether it is possible to exchange/return the items.
Products damaged during shipping
If the product ordered was damaged during shipping, LTE, Lda will proceed to its replacement. For this purpose, the customer must indicate on the carrier's guide the anomalies found in the package at the present time when receiving the order (e.g. "broken bag", "damaged packaging", etc.). LTE, Lda cannot be held responsible for orders that were not checked at the time of delivery and whose damage were not reported to the carrier at that same moment.
If the order is not delivered in good conditions, in addition to stating this information on the carrier's guide, the customer must also inform LTE, Lda on this same day by emailing geral@gatofeliz.pt.
Furthermore, it is necessary to attach photographs showing the damage of the item or the packaging.
Before opening the package, we recommend that the costumer checks that the package contains what actually was ordered and a complaint must be reported if there are any anomalies.
Consumer’s Right to Terminate a Distance Contract
After receiving the package, the costumer has the right to terminate the contract and return the order without having to state any motive, as long as the products have not been opened or any seals were broken nor removed after delivery. The customer must notify LTE, Lda of the intention of cancellation within 14 days from the day that the costumer (or a third party indicated by) received the package.
In this case, LTE, Lda will refund the customer for the value of the items; shipping costs will not be refunded.
The refund of the amounts paid by the customer will take place within 14 days of the date on which LTE, Lda. has been informed of the termination of the contract and it will be made by bank transfer, after receiving an email from the customer with the order number and bank details. It is important to highlight that refunds will only be made once the returned products have been received and checked by LTE, Lda.
LTE, Lda. is not responsible for refunding any amounts related taxes and fees that may arise from the payment method chosen by the customer.
LAW AND JURISDICTION
Any omitted arrangements should shall be subjected to the current national and European legislation.
The online shop complies with the legal rules implemented in Portugal related to distance commerce, namely Decree-Law no. 24/2014, of 14 February, in the wording currently in force, which transposed Directive no. 2011/83/EU of the European Parliament and of the Council of 25 October 2011 related to the consumer rights that establishes the rules regarding distance contracts and off-premise contracts, as well as Decree-Law no. 84/2021, of 18 October, which establishes the rules regarding consumer protection in contracts for the supply of digital content or services. 84/2021, of 18 October, which establishes the consumer protection regime in contracts for the supply of digital content or services, transposing Directive (EU) 2019/770 of the European Parliament and the Council, of 20 May 2019, on certain matters related to contracts for the supply of digital content and services.
In the event of litigation over the interpretation or application of these terms and conditions, the courts of the Leiria district shall have jurisdiction with the right to resignate any other jurisdiction.
In accordance with Law no. 144/2015, of 8 September, in the text currently in force, which transposed Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 regarding the alternative resolution of consumer disputes and establishing the legal framework for extrajudicial settlement mechanisms for consumer disputes, we hereby inform you that, in the event of a dispute, consumers may resort to CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo.